FAST & FREE SHIPPING with LOW PRICES
Two Shipping Warehouses
We have two shipping warehouses ( located in Georgia and Arizona ) to accommodate faster deliveries. In most cases, you receive your order in 2-5 business days after the order is placed when choosing standard free shipping. All packages are insured against loss or damage, no extra charges.
Want Faster Delivery?
We offer expedited shipping (Next day air, 2nd day air, 3 day select-Business Days) as an extra cost for those who need their items within a guaranteed time frame.
All expedited shipping orders must be placed before 1:00 PM ET for same day processing. All expedited shipping days are for business days (Mon-Fri) only. (Please call our office, 1-800-476-3368) for extra rates for Saturday delivery by UPS. )
We also offer Ground UPS option at an extra cost (giving you faster processing time). If orders are placed before 1:00 PM ET with the additional ground cost, they are processed and shipped that same day.
Outbound UPS Ground Transit Times(business days)-Ga warehouse
Outbound UPS Ground Transit Times (business days)-Az warehouse
- Orders with free standard shipping are processed and shipped within 1-2 business days from either our Ga or Az warehouses using UPS, UPS Surepost or USPS. Allow 1-4 business days for delivery after processing (depending on your zip code and lowest shipping cost).
- Orders placed after 1:00 PM ET on Fridays, Saturdays, Sundays, or holidays will begin processing the following business day.
- UPS Next Business Day, 2nd Business Day, 3 Day Select, and Ground UPS have additional costs and insure that the order will be processed and shipped out the same business day (Monday- Friday), if order is placed before 1:00 PM ET.
- Sample order with 2nd Day Air (weekdays) Order placed before 1:00 PM ET on Monday for 2nd day air-Receive it by the following Wednesday 7:00 PM local time. If the same order is placed after 1:00 PM ET, you will receive it by Thursday 7:00 PM local time
- Sample Order with 2nd Day Air (weekends and Fridays ) : Order placed before 1:00 PM ET on Friday for 2nd day air-Receive it by the following Tuesday 7:00 PM local time (two business days). If the same order is placed after 1:00 PM ET, you will receive it by the following Wednesday 7:00 PM local time
- (If you choose the additional shipping options, please submit all orders before 1:00 PM ET in order to be processed the same day ( or give us a call for other arrangements and possible exceptions)
**Please note - No aerosols may be sent by Next Day, or 2nd Day, or 3 day select due to air regulations
Standard Free Shipping Methods - UPS and USPS
All standard free shipping will be processed through either USPS mail or UPS ground (free shipping methods are determined by our lowest shipping cost). Please provide a shipping address that is valid for both UPS and USPS (Postal Service), to ensure timely processing. If you require a specific shipping method, please give us a call (extra charges may apply).
All standard shipping is free within the USA, with the exception of Hawaii, Alaska, or APO shipping addresses for orders over 13 oz in weight. For these shipping addresses, if your order weighs under 13 oz, it can be mailed by USPS. We will e mail you for approval with any extra shipping cost ( Alaska , Hawaii, or an APO shipping addresses) before shipment.
For shipping cost or questions :
E Mail or call us at 1-800-476-3368.
Exceptions to timely delivery
- We verify all addresses. The order must have the correct street address including suite or apt. # to ensure accurate delivery. Please use a shipping address where both the post office and UPS can deliver. We use both shipping methods.
- PO Boxes as a shipping address, may delay shipment if we need a street address.
- Severe weather conditions may cause a delay.
- UPS and USPS both observe holidays throughout the year.
- If there is a backorder on a product (you will be notified).
Special State Restrictions
Some US states exceed National EPA restrictions through state regulations on pesticide products. These states have laws that restrict us from shipping certain products to that state. We have noted these states with the restricted products in compliance with State Regulations on the product pages. Most notably affected states are California, New York and Connecticut.
Can I cancel an order?
In many cases, orders cannot be canceled once an order has started its process. Please give us a call at 1-800-476-3368 (Mon-Friday 8:00 AM-5:00 PM ET). We regret any inconvenience that this may cause you.
Wrong Address Charges
Please check your address carefully before your final submission of your order online.
There will be a $12.00 charge to locate the package for delivery if there is an incorrect address. We do verify zip codes and will attempt to contact you if the address is in question to avoid such charges. However if there is an incorrect shipping address submitted online and our shipping carrier charges us, we will need to pass the charge along.
If you do enter an incorrect address and it is accidentally sent to another location and cannot be recovered you will be charged the full order price if you wish to replace the order.
If any of the items you ordered are not available for immediate shipment, you will be notified by email including the estimated release date.
Please note: Aerosol products and some live traps can only be shipped via GROUND service.
If your order has been damaged or lost while shipping, please notify us immediately. Email , Lisa Martin or call our service department at 1-800-476-3368 so we may send you a replacement.
For shipping cost or questions please email us:
E Mail or call us at 1-800-476-3368.
Some of the pesticides are not registered for use in Canada, therefore we restrict all importation of pesticides into Canada from our store.